Privacy Policy

RTECHO LAB PTY LTD (ABN 14 666 363 382) ("RTECHO LAB", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website, products, and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This policy is written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and to be transparent with users in other jurisdictions.

1. Information we collect

1.1 Information you provide

When you contact us, request a proposal, apply for a partnership or student placement, or otherwise engage with us, you may give us:

• Identity information such as your name, job title, and organisation;
• Contact details including email address, phone number, and mailing address;
• Project information you choose to share with us in correspondence;
• Any other content you submit through forms, email, or files.

1.2 Information collected automatically

When you visit rtecholab.com, our hosting provider may automatically collect technical information, such as:

• IP address (typically truncated or anonymised);
• Browser type and operating system;
• Pages visited and timestamps;
• Referring URL.

This is used to keep the site secure, diagnose problems, and understand traffic at an aggregate level.

1.3 Cookies

Our website uses minimal cookies. We do not currently run third-party advertising or behavioural-tracking cookies. Where cookies are used (for example, by our hosting platform for security), they are limited to what is reasonably necessary.

2. How we use your information

We use personal information to:

• Respond to enquiries and proposal requests;
• Deliver, manage, and improve our services and projects;
• Administer partnerships, including our Work Integrated Learning collaboration with RMIT University;
• Send service-related communications you've asked for;
• Comply with legal, tax, audit, and regulatory obligations;
• Protect the security and integrity of our systems.

We do not sell your personal information.

3. Disclosure of information

We may share information only where appropriate, including with:

• Service providers we use to operate our business (e.g. hosting, email, productivity tools), under appropriate confidentiality obligations;
• Project partners and clients, where required to deliver an engagement you are part of;
• Educational partners such as RMIT University, where coordinating student placements requires it;
• Authorities where disclosure is required by law, regulation, court order, or to protect our rights and the rights of others.

4. International transfers

Some of our service providers may store or process information outside Australia. Where this happens, we take reasonable steps to ensure that information continues to be protected at a standard consistent with the APPs.

5. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage over the internet is perfectly secure, however, and we cannot guarantee absolute security.

6. Data retention

We retain personal information only for as long as needed to fulfil the purposes for which it was collected, or as required by law (for example, tax, financial, or contractual record-keeping obligations). When information is no longer required, we take reasonable steps to delete or de-identify it.

7. Your rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of information that is inaccurate, out of date, or incomplete;
• Request deletion of personal information, subject to legal exceptions;
• Withdraw consent where processing is based on consent;
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Children's privacy

Our services and website are not directed at children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Where changes are material, we will take reasonable steps to notify you.

10. Contact us

If you have questions, requests, or complaints relating to this Privacy Policy or how we handle your personal information, please contact us.